📦 Delivery & Order Tracking
Delivery countries, missing items, order changes, delivery times and charges, etc.
Countries we deliver to
We deliver to the following countries:. Europe. Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain, Finland, France, Greece, Hungary, Ireland, Iceland, Italy, Luxembourg, Monaco, the Netherlands, Poland, Portugal, Romania, the United Kingdo
Delivery times and charges for our delivery methods
For any order over €90, MARTINE COSMETICS offers free delivery to a collection point in Belgium and mainland France. We undertake to deliver goods ordered on the website www.martinecosmetics.com as soon as possible following receipt of payment. The a
Can I change my order details?
Incorrect delivery address. Please contact us as soon as possible with all the necessary details (name, order number, incorrect address, correct address) at [email protected]. We’ll do our very best to amend this before your order is prepa
Change collection point
If your order is not already being prepared, we can still change this information. Please contact us as soon as possible, stating the name of the collection point you would like to use, your order number, and your full name. Please check that your ch
My parcel is marked as delivered but I haven’t received it
Firstly, we advise you to ask your neighbours or your caretaker or concierge to make sure that nobody has collected it on your behalf. If, despite these enquiries, your parcel is still missing, you can contact us at [email protected] so th
Items are missing from my parcel
If it turns out that certain items are missing from your order, you will need to complete this sworn statement confirming that you have not received your order in full and send it to us at [email protected]. Once approved by our Customer S
My parcel has been returned to the sender
There are several reasons why a parcel might be returned to the sender:. - If your delivery address was a collection point, the storage period is 8 days (excluding public holidays); once this period has elapsed, your parcel is automatically returned
Broken/faulty/damaged product
If your parcel is damaged or faulty, please contact us at [email protected], providing your order number, your surname, your first name and photos or videos of the delivery box and the damaged item(s), so that we can find a solution. Follo