martine-cosmetics

If your parcel is damaged or faulty, please contact us at contact@martinecosmetics.com, providing your order number, your surname, your first name and photos or videos of the delivery box and the damaged item(s), so that we can find a solution.Following approval by our Customer Services team, any products found to be damaged upon receipt of the parcel will be replaced within 14 working days of the parcel being received.

If your parcel is damaged or faulty, please contact us at contact@martinecosmetics.com, providing your order number, your surname, your first name and photos or videos of the delivery box and the damaged item(s), so that we can find a solution. Follo

Broken/faulty/damaged product

📦 Delivery & Order Tracking

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What are the ingredients in our cosmetics?

Where are the cosmetics made?

Are our products safe for pregnant women?

💄 Martine Cosmetics

Why didn’t we go organic?

Are Skin products safe for pregnant women?

Are the products suitable for combination to oily skin?

Are the products safe for normal skin?

Are the products suitable for sensitive or reactive skin?

Are the products safe for acne-prone skin?

Are the products safe for atopic skin?

Are the products safe for dry skin?

Are the products safe for blemish-prone skin?

Are the products suitable for mature skin?

Are the products suitable for problem skin? (PSORIASIS, INFLAMMATORY SKIN CONDITIONS, PILARY KERATOSIS, ROSACEA, etc.)

Are the products suitable for skin that has undergone chemotherapy or Roaccutane treatment?

🧴 Martine Skin

Does the Hair Booster range contain silicones, parabens or sulphates?

Are the Hair products suitable for pregnant women?

Are the products suitable for hair that tends to get greasy?

Are the products suitable for Afro hair?

Are the products suitable for coloured or bleached hair?

Are these products suitable for fine hair?

Are the products suitable for scalps affected by eczema or psoriasis?

Are the products suitable for curly hair?

Can the range be used after chemotherapy?

How often should I use the various products in the booster range?

Is it normal for the shampoo not to lather much?

💆🏼‍♀️ Martine Hair

🎁 Our products / Ranges

How do I get an invoice for my order?

Can I cancel my order?

Do you offer gift vouchers?

Can I combine my orders?

Promo code

Can I change the details of my order?

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Payment methods

My payment has been declined

💳 Payment

Countries we deliver to

Delivery times and charges for our delivery methods

Can I change my order details?

Change collection point

My parcel is marked as delivered but I haven’t received it

Items are missing from my parcel

My parcel has been returned to the sender

Customs charges

Customs charges for French overseas departments and territories

My parcel is blocked at customs

🛃  Customs

Exchanging a product

Refund processing time

Return Policy

My parcel has been received but I have still not been refunded

I have returned some items – how will I be refunded?

🔙 Returns and refunds

Customer Service opening hours and response times

Business enquiries or job applications

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Broken/faulty/damaged productUpdated 2 hours ago