đ Returns and refunds
Youâll know everything there is to know about Martineâs returns and refunds
Exchanging a product
We do not accept exchanges; we only issue refunds. If your products are damaged, please refer to the following article: Broken/faulty/damaged product
Refund processing time
In the event of a voluntary return, customers are asked to notify us at [email protected]. We will process the refund once the parcel has been received and processed at our warehouse. The refund processing time is between 10 and 20 working
Return Policy
Right of withdrawal. In accordance with current regulations, you have 14 days from receipt of your order to notify us of your intention to return the products. You then have a further 14 days to return the parcel to us. RIGHT OF WITHDRAWAL â RETURNS.
My parcel has been received but I have still not been refunded
Refunds for returned items will only be issued once they have been received and processed, so please bear with us whilst our teams complete this process. For security reasons, no refund will be issued until the condition of the items has been checked
I have returned some items â how will I be refunded?
Refunds for returned items will be paid into the bank account used to pay for the order.