Our customer service team is available from Monday to Friday, 9.00 am to 6.00 pm, except on public holidays, at the email address contact@martinecosmetics.com. We usually respond quickly, but response times may be longer during product launches. We a

Our customer service team is available from Monday to Friday, 9.00 am to 6.00 pm, except on public holidays, at the email address contact@martinecosmetics.com.We usually respond quickly, but response times may be longer during product launches. We apologise in advance for any inconvenience this may cause.We would like to emphasise the importance of ensuring that your personal and delivery details are entered correctly and checked carefully when placing your order. Once your order has been confirmed, as our system is automated, we are unable to make any changes.

Customer Service opening hours and response times

For any business enquiries or job applications, please contact us at this email address: jobs@martinecosmetics.com.

For any business enquiries or job applications, please contact us at this email address: <a data-fr-linked="true" href="mailto:jobs@martinecosmetics.com" id="isPasted">jobs@martinecosmetics.com</a>.

Business enquiries or job applications

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After-sales service opening hours, job applications, business enquiries, etc.

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What are the ingredients in our cosmetics?

Where are the cosmetics made?

Are our products safe for pregnant women?

💄 Martine Cosmetics

Why didn’t we go organic?

Are Skin products safe for pregnant women?

Are the products suitable for combination to oily skin?

Are the products safe for normal skin?

Are the products suitable for sensitive or reactive skin?

Are the products safe for acne-prone skin?

Are the products safe for atopic skin?

Are the products safe for dry skin?

Are the products safe for blemish-prone skin?

Are the products suitable for mature skin?

Are the products suitable for problem skin? (PSORIASIS, INFLAMMATORY SKIN CONDITIONS, PILARY KERATOSIS, ROSACEA, etc.)

Are the products suitable for skin that has undergone chemotherapy or Roaccutane treatment?

🧴 Martine Skin

Does the Hair Booster range contain silicones, parabens or sulphates?

Are the Hair products suitable for pregnant women?

Are the products suitable for hair that tends to get greasy?

Are the products suitable for Afro hair?

Are the products suitable for coloured or bleached hair?

Are these products suitable for fine hair?

Are the products suitable for scalps affected by eczema or psoriasis?

Are the products suitable for curly hair?

Can the range be used after chemotherapy?

How often should I use the various products in the booster range?

Is it normal for the shampoo not to lather much?

💆🏼‍♀️ Martine Hair

🎁 Our products / Ranges

How do I get an invoice for my order?

Can I cancel my order?

Do you offer gift vouchers?

Can I combine my orders?

Promo code

Can I change the details of my order?

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Payment methods

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💳 Payment

Countries we deliver to

Delivery times and charges for our delivery methods

Can I change my order details?

Change collection point

My parcel is marked as delivered but I haven’t received it

Items are missing from my parcel

My parcel has been returned to the sender

Broken/faulty/damaged product

📦 Delivery & Order Tracking

Customs charges

Customs charges for French overseas departments and territories

My parcel is blocked at customs

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Exchanging a product

Refund processing time

Return Policy

My parcel has been received but I have still not been refunded

I have returned some items – how will I be refunded?

🔙 Returns and refunds