Martine assures you that all payments made on our website are 100% secure. We want your online shopping experience to be simple and safe!. If your card is authorised, payment will be processed immediately and you will receive an email confirming that

Martine assures you that all payments made on our website are 100% secure. We want your online shopping experience to be simple and safe!If your card is authorised, payment will be processed immediately and you will receive an email confirming that your order has been successfully processed.

Secure payment

We currently accept the following payment methods:. Visa – Mastercard – Maestro – Amex – PayPal – Apple Pay – Shop Pay – Google Pay – Bancontact. At checkout, once you have entered your delivery address, the system will automatically display all avai

We currently accept the following payment methods:Visa &#x2013; Mastercard &#x2013; Maestro &#x2013; Amex &#x2013; PayPal &#x2013; Apple Pay &#x2013; Shop Pay &#x2013; Google Pay &#x2013; BancontactAt checkout, once you have entered your delivery address, the system will automatically display all available payment options.

Payment methods

We advise you to contact your bank to check that your payment method is working correctly. If there are no issues, please contact us at contact@martinecosmetics.com so that we can find a solution.

We advise you to contact your bank to check that your payment method is working correctly. If there are no issues, please contact us at contact@martinecosmetics.com so that we can find a solution.

My payment has been declined

martine-cosmetics

Everything you need to know about Martine’s secure payments...

💳 Payment

Change your password / Forgotten your password?

How do I deactivate my customer account?

Sign up for the newsletter

Unsubscribe from the newsletter

customer account

What are the ingredients in our cosmetics?

Where are the cosmetics made?

Are our products safe for pregnant women?

💄 Martine Cosmetics

Why didn’t we go organic?

Are Skin products safe for pregnant women?

Are the products suitable for combination to oily skin?

Are the products safe for normal skin?

Are the products suitable for sensitive or reactive skin?

Are the products safe for acne-prone skin?

Are the products safe for atopic skin?

Are the products safe for dry skin?

Are the products safe for blemish-prone skin?

Are the products suitable for mature skin?

Are the products suitable for problem skin? (PSORIASIS, INFLAMMATORY SKIN CONDITIONS, PILARY KERATOSIS, ROSACEA, etc.)

Are the products suitable for skin that has undergone chemotherapy or Roaccutane treatment?

🧴 Martine Skin

Does the Hair Booster range contain silicones, parabens or sulphates?

Are the Hair products suitable for pregnant women?

Are the products suitable for hair that tends to get greasy?

Are the products suitable for Afro hair?

Are the products suitable for coloured or bleached hair?

Are these products suitable for fine hair?

Are the products suitable for scalps affected by eczema or psoriasis?

Are the products suitable for curly hair?

Can the range be used after chemotherapy?

How often should I use the various products in the booster range?

Is it normal for the shampoo not to lather much?

💆🏼‍♀️ Martine Hair

🎁 Our products / Ranges

How do I get an invoice for my order?

Can I cancel my order?

Do you offer gift vouchers?

Can I combine my orders?

Promo code

Can I change the details of my order?

🛍 Order

Countries we deliver to

Delivery times and charges for our delivery methods

Can I change my order details?

Change collection point

My parcel is marked as delivered but I haven’t received it

Items are missing from my parcel

My parcel has been returned to the sender

Broken/faulty/damaged product

📦 Delivery & Order Tracking

Customs charges

Customs charges for French overseas departments and territories

My parcel is blocked at customs

🛃  Customs

Exchanging a product

Refund processing time

Return Policy

My parcel has been received but I have still not been refunded

I have returned some items – how will I be refunded?

🔙 Returns and refunds

Customer Service opening hours and response times

Business enquiries or job applications

💌 Contact us