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🛃 Customs
Parcels held up at customs, customs charges, etc.
Customs charges
Some orders may incur customs charges depending on the country, the quantity of goods and, in some cases, the weight of the parcel. If customs duties are payable, these will be borne by the customer. Please contact the carrier or your local post offi
Customs charges for French overseas departments and territories
For all shipments to French overseas territories, buyers must pay the ‘octroi de mer’ tax, as well as any customs duties that may apply depending on the value of their purchase.
My parcel is blocked at customs
Unfortunately, we have no control over parcels held up by customs. Please note that international orders are always more likely to be inspected. We advise you to contact the carrier to find out more about the reason(s) for the inspection.